Effective Date: July 1st, 2026
At Clickyverse, every order is carefully assembled and inspected before it ships. We want you to be happy with your purchase, and we’ll always do our best to make things right if something isn’t as expected.
Our Happiness Guarantee
Most products purchased from Clickyverse may be returned within 30 days of delivery.
To qualify for a return:
- Items must be returned in good condition.
- All original components and accessories should be included.
- Proof of purchase is required.
Once your return is received and inspected, we’ll process your refund to your original payment method.
Custom Orders
Most products built through our Custom Fidget Toy Builder use our standard interchangeable components and are eligible for our normal 30-day return policy.
Products created specifically for a customer using custom artwork, logos, branding, or other one-of-a-kind designs are generally non-refundable, unless they arrive damaged, defective, or incorrect.
This primarily applies to custom wholesale and merchandise orders.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include:
- Your order number
- A description of the issue
- Photos showing the problem
If the issue was our mistake, we’ll repair, replace, or refund the affected item at no additional cost.
Replacement Parts
Many Clickyverse products are designed with interchangeable components.
Depending on the issue, we may:
- Send a replacement part that you can install yourself (such as a keycap or strap).
- Repair or replace the entire product.
- Request the original product be returned if necessary.
- In some situations, replace the product without requiring a return if doing so is more practical.
Our goal is always to resolve the issue as quickly and conveniently as possible.
Manufacturing Variations
Because our products are assembled by hand and use physical manufacturing processes, slight variations in color, texture, or finish may occur.
Additionally, colors displayed on computer monitors and mobile devices may differ slightly from the finished product due to differences in screen calibration.
These normal variations are not considered manufacturing defects.
Order Cancellations
Orders may be cancelled before production begins.
Once production has started, we may not be able to cancel your order.
If you need to make changes, please contact us as soon as possible and we’ll do our best to help.
Wholesale Orders
Wholesale products using our standard catalog generally follow the terms agreed upon during the ordering process.
Products manufactured with custom artwork, branding, or other customer-specific designs are generally non-refundable once production has begun.
If there is a manufacturing issue or order discrepancy, please contact us immediately so we can make it right.
Refund Processing
Approved refunds are issued to the original payment method.
Depending on your financial institution, refunds may take several business days to appear.
Questions?
If you have questions about this policy or your order, we’re happy to help.
General Support
contact@clickyverse.com
Wholesale & Partnerships
wholesale@clickyverse.com